Question 1

How do I contact customer support?

Accepted Answer

You can reach our team any time by emailing retroaracadezone@gmail.com. We also monitor our Discord community for questions and quick help.

Question 2

What are your support hours?

Accepted Answer

Our support team is available 24 hours a day, 7 days a week. Whatever timezone you're in, someone is on standby.

Question 3

Where can I join the community?

Accepted Answer

We have active communities on Discord and Facebook. Head to the Community page for direct links to both.

Question 4

Which gaming platforms do you support?

Accepted Answer

We support 10+ retro-inspired platforms including Game Room, Cash Machine, Vblink, Milky Way, Panda Master, Orion Star, Ultra Panda, Fire Kirin, Vegas Sweeps, and Game Vault. See the Supported Games page for the full list.

Question 5

How quickly will I get a response?

Accepted Answer

Most email inquiries are answered within a few hours. Urgent issues submitted through Discord are typically addressed even faster.

Question 6

Do you have a physical address?

Accepted Answer

Yes — you can find us at Alberts Speciality Roofing, Richmond, VA, United States, 23173. See the Contact page for full details.

Question 7

Is there a cost to join the community?

Accepted Answer

No. Our Facebook page and Discord server are free to join and open to all players.

Frequently Asked Questions